Shipping & Returns
General Shipping Information
All our orders are dispatched from our studio store in Shahpur Jat, New Delhi using trusted courier services.
Shipping within India
We offer free shipping within the country.
We accept orders from around the world, please write to us at firstname.lastname@example.org to place your order. We will be happy to guide you through payment process and other details.
Order & Shipping Process
Orders are processed within 2-4 business days unless stated otherwise on the product's description. Once the order has been processed, it will be shipped out within the working day. It usually takes shipping time of 3-5 working days for domestic orders and 7-10 working days for International orders. These delivery times are subject to location, distance and our logistics partners. Poochki is not liable for any delays in delivery by the courier services, however, we will be happy to help you track down the shipment.
Our policy lasts 15 days. If 15 days have gone by since the receipt of the product, exchange will be invalid. Item must be in original packaging with all Poochki tags intact. The item must not be worn, washed or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over INR 5000, you should consider using a trackable shipping service or purchasing shipping insurance. All responsibility of shipping the item back to Poochki lies with the customer.
Once the item for exchange is received and inspected, Poochki will process the exchange.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, sale items once sold can not be returned or exchanged.
Exchanges (if applicable)
If you are unhappy or unsure of your purchase and need to exchange it, send us an email at email@example.com.
Want to know more? Ask us by emailing at firstname.lastname@example.org. We will be happy to help you with all your questions within 24 hours.